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IMPORTANT NOTE: If you have any difficulty ordering online, please just call to place your order (or try a different computer and different browser). If you need help, don't get frustrated, just email or call me (Sonya), 916-390-5320.
ORDERING INFORMATION Once you have found an item you wish to purchase, just click on the 'Order Now' button. This places that item in a 'virtual' shopping cart but does not oblige you to purchase the item - it can easily be removed or edited at a later point and will remain in your shopping cart for about a week. You can edit or remove the contents of your basket by selecting 'Shopping Cart' from the navigation bar displayed at the upper right of most screens. Please try to place your order online. We are happy to answer any questions by phone (although we prefer email) and take the occasional order over the phone, but we are a family run business and while we are taking phone orders, we are not packing orders (or doing other important things)! Placing your order by phone will NOT make it ship faster. Thanks for your understanding.
HOW DO I PAY FOR MY ORDER? We accept Mastercard, Visa, American Express, and Discover Credit Cards. At checkout you will be asked to fill in your credit card details using a secure form. When you place the order, this amount of funds will be "reserved" on your credit card but is not a "final charge". We can make adjustments to the order after you place it - for example, if you want to add/delete an item or change the shipping options.
You may use PayPal. Our account name is firstname.lastname@example.org. Please process this as an "off-line" order through the website. Please put in the comment section that you are going to Paypal so we'll know to look for your payment. If you see reference to Natoma Systems, Inc. that is correct, it is our parent company name.
You may also pay by personal check by selecting "OFF-LINE ORDER" at checkout. Print out a copy of your order, write your email address on it, and mail it with your check to: A Toy Garden, POB 1645, Fair Oaks, CA 95628. We will hold/reserve your ordered items for 1 week. We will email you when your check arrives and your order is mailed.
HOW SOON WILL MY TOYS & GIFTS BE DELIVERED? We strive to mail all orders within 48 hours. We strive to keep you informed at every step of the way should there be any delay with your order. All domestic orders are shipped USPS First Class, USPS Priority, or UPS Ground (if order is heavy, bulky, or expensive!). Priority usually takes between 2-7 days within the US, but is not guaranteed. UPS Ground takes up to 6 business days within the US (not counting weekends or the day it is shipped). The delivery date listed on the UPS Ground shipping label is NOT guaranteed; deliveries could take one to two days longer than the date given.
GIFT WRAP AND MAILING DIRECTLY TO ANOTHER ADDRESS? We are sorry, we no longer offer gift wrap. We will mail to the address in the "ship to" section of the order.
EXPEDITED SHIPPING: We no longer offer expedited shipping.
LOCAL PICK-UP: If you are in the Fair Oaks/Greater Sacramento area and want to pick up your order. Please place the order online, in the Comment Box during check out write "local pick up". Let the website charge you shipping. After your order comes in, we will delete the shipping charge and email you with instructions for pick up, usually within 24 hours. We do not have a shop where you can come and select your items. Call or email with any questions.
CAN I RETURN ITEMS? No. All sales are final.
Thank you for supporting a family run company and all the crafters and small businesses who contribute to our store.
Member of ASTRA American Specialty Toy Retailing Association and HTA Handmade Toy Alliance.