IMPORTANT NOTE: If you have any difficulty ordering online, please just call to place your order (or try a different computer and different browser). If you need help, don't get frustrated, just email or call me (Sonya), 916-390-5320.
ORDERING INFORMATION Once you have found an item you wish to purchase, just click on the 'Order Now' button. This places that item in a 'virtual' shopping cart but does not oblige you to purchase the item - it can easily be removed or edited at a later point and will remain in your shopping cart for about a week. You can edit or remove the contents of your basket by selecting 'Shopping Cart' from the navigation bar displayed at the upper right of most screens. Please try to place your order online. We are happy to answer any questions by phone (although we prefer email) and take the occasional order over the phone, but we are a family run business and while we are taking phone orders, we are not packing orders (or doing other important things)! Placing your order by phone will NOT make it ship faster. Thanks for your understanding.
ARE ALL THE ITEMS IN STOCK? We try to update the site daily. Due to the large variety of items we carry, we do not have a large quantity of every item. Out of stock items are marked as such next to the product description. If an item has been reordered, the expected date the item will be available will be posted and you are welcome to email us to request we email you when the item is in-stock.
HOW DO I PAY FOR MY ORDER? We accept Mastercard, Visa, American Express, and Discover Credit Cards. At checkout you will be asked to fill in your credit card details using a secure form. When you place the order, this amount of funds will be "reserved" on your credit card but is not a "final charge". We can make adjustments to the order after you place it - for example, if you want to add/delete an item or change the shipping options.
You may use PayPal. Our account name is firstname.lastname@example.org. Please process this as an "off-line" order through the website. Please put in the comment section that you are going to Paypal so we'll know to look for your payment. If you see reference to Natoma Systems, Inc. that is correct, it is our parent company name.
You may also pay by personal check by selecting "OFF-LINE ORDER" at checkout. Print out a copy of your order, write your email address on it, and mail it with your check to: A Toy Garden, POB 1645, Fair Oaks, CA 95628. We will hold/reserve your ordered items for 1 week. We will email you when your check arrives and your order is mailed.
HOW SOON WILL MY TOYS & GIFTS BE DELIVERED? We strive to mail all orders within 48 hours. We strive to keep you informed at every step of the way should there be any delay with your order. All domestic orders are shipped USPS First Class, USPS Priority, or UPS Ground (if order is heavy, bulky, or expensive!). Priority usually takes between 2-7 days within the US, but is not guaranteed. UPS Ground takes up to 6 business days within the US (not counting weekends or the day it is shipped). The delivery date listed on the UPS Ground shipping label is NOT guaranteed; deliveries could take one to two days longer than the date given.
GIFT WRAP AND MAILING DIRECTLY TO ANOTHER ADDRESS? We are sorry, we no longer offer gift wrap. We will mail to the address in the "ship to" section of the order.
EXPEDITED SHIPPING: We no longer offer expedited shipping.
HAWAII AND ALASKA: For orders outside the continental US, I will email you if there are additional shipping charges. For example, anything that is rather large or heavy may end up costing much more than regular shipping and I may ask you to contribute to this cost. Unfortunately, UPS is not an option to HI or AK so our options are usually limited to USPS Priority which can be expensive. I will contact you with your shipping costs.
INCORRECT ADDRESSES: If the address you provide is incorrect and the package is returned to us, we will charge shipping to resend the package to a correct address.
LOCAL PICK-UP: If you are in the Fair Oaks/Greater Sacramento area and want to pick up your order. Please place the order online, in the Comment Box during check out write "local pick up". Let the website charge you shipping. After your order comes in, we will delete the shipping charge and email you with instructions for pick up, usually within 24 hours. We do not have a shop where you can come and select your items. Call or email with any questions.
CAN I RETURN ITEMS? No. All sales are final.
DO YOU SHIP OUTSIDE THE USA?
Yes, we ship to Canada, Australia, England, and other countries as requested. We ship using USPS (United States Postal Service) Airmail, Global Priority, or Global Express. We will charge actual shipping costs (which is based on the weight of the order) plus a $5 handling fee. We will email you the shipping estimates for your approval within 24 hours. Please only place an order if you are serious about completing the order and paying for shipping. You are responsible for any duty or customs charged by your country. If you are in Australia, please do not order any items with wood bark (wood without bark is ok) or beans!
DO YOU SELL WHOLESALE?
No, many of our prices are already very low. We try to keep our regular prices low for all our customers but do not offer additional discounts for retailers.
DO YOU HAVE A PRINT CATALOG?
No, we update and change the website daily to keep it as current as possible. We would not want to be restricted to items that could fit in a catalog, or waste the paper associated with a printed catalog. We also specialize in many unique and handmade products that can only be made in very small quantities. Please visit us online.
Thank you for supporting a family run company and all the crafters and small businesses who contribute to our store.
Member of ASTRA American Specialty Toy Retailing Association and HTA Handmade Toy Alliance.